Returns Policy

When can a product be returned?

Products purchased from ISOBELUX can be returned if they are damaged upon delivery or if they remain unused and unopened.

Return conditions

  • The product must be unused and in its original, unopened packaging.
  • Damaged goods must be reported as soon as possible after delivery.
  • The product should be returned in a condition that allows verification and further processing.
  • Returns may be subject to individual verification depending on the product type and order volume.

Damaged products

If your order arrives damaged, please contact us and provide photos of the product, packaging and delivery label. This helps us verify the issue and process your return request faster.

Before sending any product back, please contact our team to confirm the return process and delivery address.